Returns

Returns/Exchange

Email info@blackstonerose.com with reasons for your return request
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@blackstonerose.com 

Sale items  
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.

Shipping
Return shipping is free. You will be sent an email link to your return shipping label 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.